Privacy Policy
Branching Out Isle of Wight is a family-owned business that specialises in providing arboricultural services across the Isle of Wight, Hampshire and Surrey.
INTRODUCTION
Branching Out is committed to respecting and protecting your privacy. Once you choose to provide us with personally identifiable information, you can be assured that it will only be used in accordance with UK Data Protection legislation. We respect your privacy and understand that privacy is important to you and that you care about how your information is used, so this privacy notice details what data we collect, and how we use it.
DATA WE COLLECT AND PROCESS:
VISITORS TO OUR WEBSITE
When someone visits our website www.branchingout-iow.co.uk we collect and process data in several ways:
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STANDARD INTERNET LOG INFORMATION and details of visitor behaviour patterns. We do this in a way which does not personally identify the visitor. This enables us to gather statistics on such things as the number of visitors to the website, most popular pages, how long people stay on the site etc. This information is used to help improve the website and the user’s experience.
GOOGLE ANALYTICS We use Google Analytics to collect standard information about visitors to the site and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
USE OF COOKIES This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. Cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data using third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better, but when you visit the site you will always have the option to opt in or out for all but the essential cookies needed for the site to function – you can do this using the “Cookie settings” options in our cookie banner. Alternatively, you may prefer to disable cookies in your browser, although you should note that this will not allow any cookies which could affect the functionality of our site and also turn off cookies on other websites you visit.
PEOPLE WHO CALL OUR OFFICE TO LOG A CUSTOMER SERVICES ENQUIRY
When a customer calls to book a service, their name, mobile number, email address and postal address are collected with the sole purpose of communicating with them about their enquiry and providing quotations/invoices. The data will be entered into our system where applicable. The details retained will not be used for any purpose, other than to contact the individual and provide quotations/invoices.
PEOPLE WHO CONTACT US VIA EMAIL
When you contact us via email your email details will stay on our mail server while it is dealt with. It may be shared with other staff within the company if their participation is needed to resolve an issue or query. Your email details will not be passed on within the company for marketing reasons, or passed on to anyone outside the company unless you expressly request this. Emails will be kept for a period of up to 7 years or until they are deemed no longer necessary to keep.
OUR USE OF SOCIAL MEDIA
If you sign up to or follow any of our social media platforms you are agreeing to see, view and receive posts from them. You have the right to leave these platforms at any time. We will not gather information from the sites for any other purposes unless expressly asked to do so by you.
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OUR CUSTOMERS
You are a customer of Branching Out if you have purchased a service from us. For us to fulfil our legal financial obligations your customer data is stored on our business management system. The data we keep stored here is solely for providing delivery services, plus invoices and statements for accounting purposes. We keep your name, postal address, site address, telephone number and any mobile numbers for 7 years after completing a service.
As well as the information set out above regarding our processing of customer data we will also maintain records relating to any job details. These details are maintained on our business management system.
SUPPLIERS
If you supply products or services to us we will maintain your details within our accounting and management systems and our employees may maintain records of your contact details for future use. We process this information for the purposes of paying for your services.
RECRUITMENT
We collect personal details for recruitment purposes to provide proof of identity and right to work. For those personnel who are unsuccessful in securing employment with Branching Out, we will keep your data on file for 12 months, if you consent, in case another suitable post becomes available. If consent is not given, your application and any other personal details will be securely destroyed after 6 months. If your application is successful and you become an employee we will store and process your data for the purposes of your employment.
RETENTION
Unless stated elsewhere in this document, we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest).
THIRD PARTY PROCESSORS
We use a number of third-party cloud-based services for the purposes of effectively running our business and providing our services to you. We also use third-party organisations, e.g. accountants, The Isle of Wight Council for TPO applications, Crown Park for traffic management, etc. In all cases where we are using a third-party service or company, we will only provide the minimal amount of information for the purposes of delivering the service to us and to meet our requirements. We always carry out due diligence against all our third-party suppliers for the purposes of ensuring their compliance with data protection, maintaining adequate security of your data and ensuring they apply adequate data protection principles to the processing of the data we supply.
YOUR rights under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/
COMPLAINTS
If you want to make a complaint about the way we are processing your data, you can contact us, using the contact details below. You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns/
HOW TO WITHDRAW CONSENT AND OBJECT TO PROCESSING
Where we are processing your data and need to ask your permission to do so, you can withdraw your consent at any time. If you wish to raise concerns about the way we are processing your data or would like to raise an objection, then please email us at admin@branchingout-iow.co.uk with your concerns.
KEEPING YOUR DATA UP TO DATE
It is important that any of your data that we process is kept up to date. We will from time to time ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.
ERASURE OF YOUR DATA (THE “RIGHT TO BE FORGOTTEN”)
Under some circumstances you may request us to delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data) we will erase it from our systems. If you wish to exercise your right to be forgotten, please contact us via the contact details below.
ACCESS TO YOUR DATA
You have the right to ask us: about what data we hold about you, how we process it, and provide you with a copy of the information, free of charge and within one month of your request. To request any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to the addresses below. We will need to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.
DISCLOSURE OF INFORMATION
We do not share any personal data with any third parties unless it is lawful for us to do so, if required by law to do so or if you provide us with permission to do so.
MORE INFORMATION
For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk
HOW TO CONTACT US
If you have any questions about how we collect and use your information not covered in this privacy notice, or if you wish to speak to someone about our approach to data protection and privacy, please contact: admin@branchingout-iow.co.uk
CHANGES TO OUR PRIVACY NOTICE
We may change or update elements of this privacy notice from time to time or as required by law. The most current version of our privacy notice is available on our website at www.branchingout-iow.co.uk